Part of the reason it creeps me out is this: I am an individual (boy, am I an individual!), and I think techniques like this are far-too-often uniformly imposed, without concern for whether the customer likes it or not. I am a former/reformed salesperson (heck, I still sell for my current employer, it's just much more subtle), and when I was in less subtle circumstances, I asked permission to call the customer by name. Most companies I worked for didn't believe in that. Stuff 'em, I say...
You are so right about the "blanket" sales approach. It's like completely scripted sales, these are sales techniques that worked for someone, but this does not mean they will work for you, or for that particular customer either. I remember one job I got, I was in training and they wanted us to use the scripted approach. The guy running it pulls me aside and says "I know when you get out there you are going to throw this script out and do your own thing, but just for now can you stick to the script so the others will when they get out there?".
Speaking of asking, a lot of banks etc. now ask your permission to call you by your name when you call them. One of these days I am going to reply "No, I'd rather you call me 'Incredibly well-endowed sex God of the Universe'" and see how they react.
Re: scripted sales techniques, I always found them insulting. My absolute favorite of such things was at the last place I worked, where the idiot who wrote the sales manual we worked from confused the meaning of sympathy and empathy, and insisted that each word meant what in reality (the outside world) the other word meant. A classic mindfuck, and it made me wonder what else was like that in that company. So relieved not to work there anymore!
Someone needs to buy the guy a dictionary!
My favourite is the story of when my parents had a guy out to talk about life insurance. He cam out in a suit, with a brief case etc. He took a seat, opened the brief case and took out a tape player. He puts it on the coffee table, presses play and sits back. It's his training tape with the script and he lets it play all the way through and then says to my parents "So, what do you think?". I'm not sure if this was rebelliousness, laziness, insanity or genius, but regardless I like it!
I was wondering how you were going to work in the word vegan. :)
And I'm with you on the morning chant thing. I am not sure I could do that with a straight face. Or an awake face, since it's now 7:30 am and I'm still lying in bed (on a Tuesday morning).
So I answered 10 in the poll. I find it very creepy and disturbing. Hearing my name is only a sweet sound under the right circumstances. For example, accompanied by heavy breathing and spoken in an English/Australian accent. You know, just as an example.
But for some sales guy I don't know to use it over and over - no, not going to help. I would probably be less likely to want to buy something from him.
So far all your answers are above 5, but I would be curious to see the gender differences here too. Do the women tend to give 9s and 10s while te men give 5s and 6s? Because as a woman, who has been trained to fear men her whole life (I mean really, pick up any women's magazine and there are articles on how to not get raped, mugged, etc. Or there is the story of a woman who was.), having a stranger know my name is really kind of scary. And saying it over and over just reinforces that he has that power over me.
Okay enough depressingness. I am going to go back to thinking of the ways I like to have my name said. :)
There is no better place to be on a Tuesday morning, or any morning come to think of it. I am still envious of John Lennon with his "bed-in", though being stuck with Yuko Oh No would have been pretty torturous, thank goodness for mind altering drugs being prevalent at that time!
*LOL* at the heavy breathing concept. Perhaps I should start up my own phone sex chat line. I wonder if I could retroactively claim all the money I've spent on them as a research tax deduction?
That is a really good point about the gender bias! I, myself voted high, but that might be the exception as opposed to the rule. I can certainly see that it could be particularly creepy for a woman.
I too am thinking about the ways I'd like to hear my name said...."curefreak
, you have won the lottery."....Oh how spam helps my dreams come true.
I like staying in bed, but bringing in the cameras might take some of the fun out of it.
And if you do start a line, make sure to give me the number! I will have to put my credit card on reserve, you'd be all like, "Hey, Eliza, the usual?"
And i just love that I'm dreaming of sexy ways my name would be used and you are dreaming of winning money. At least you already made a couple of sex references or I'd be worried about you!
I don't know, cameras seem to be fun, at least judging by the reactions of the porn stars I've studied.
Oh wow, a regular customer already, got to give this some thought *lol*.
OK, well you see money for me equals sex for me and money for the ladies of the night, so it's all intertwined.
Hmm, you make a good point. I can see where money=sex for men and sex=money for women ("ladies of the night" or not). Because having money will get a man sex (whether by paying her directly or spending it on a woman like dinners and gifts), and women get the money or gifts... or half of everything he owns, eventually....
PS Oh and Buzzcocks should totally be the name of your phone sex line. :)
Edited at 2012-12-06 12:08 am (UTC)
I had chicken for tea but I voted 10 anyway.
if they use my name a couple of times, no big deal.
if they use my name in every other sentence, creepy! when i have to call cust service for anything, i notice they have a script they read which has a name field every few sentences. do not use my name over and over when i'm calling about a problem that you don't know how to fix! and it is clear you are reading a script!
I've known people who do it in regular life too and it creeps me out there too. Maybe it's because I have issues with people showing too much familiarity with me until we really know each other, or perhaps it's because it just sounds so contrived, I really don't know.
Script readers are the worst. I did a stint with tele-sales and we had scripts. My first question was in regard to whether I was required to stick to the script, thankfully I wasn't. I did very well there and I did go over the script and get the salient points from it (which I rather think is the point), but I then got to use my own wording. It drove me crazy to hear the robotic people on either side of me doing their thing all day though - though I did laugh when the person on the other end of the line would interrupt and they'd lose their place and get all flustered *lol*.
I don't like it when people use my name over and over, it just makes me uncomfortable, most probably because I know what I'm there for, just do/give me what I need and let me go on my merry way.
I also use to work in a call centre *touch wood I never have to ever again* and at the end of the call, we'd have to ask the person "Have I clarified and addressed all your needs" which is ridiculous cause half the time it was something that I couldn't do for them anyway (it was for a credit card helpline and most of the time they wanted some fee removed), and half of them didn't understand what the word clarified meant anyway!
I eventually stopped saying that line cause it was stupid and then I'd get marked down if they were listening in. I only had to stay in that job for 6 months cause I'm sure I would have been fired otherwise.. haha
When you worked in the call centre did they make you have a mirror in front of you? I've heard a lot of call centres do, same with tele-sales places. It's supposed to be to make sure the workers are smiling while they're talking on the phone. Personally it would put me in a really bad mood and my voice would sound really weird as I'd be pulling faces at myself all day long.
It really depends on the sales person, some people are just creepy and I'm not about to tell them my name anyway. Most of the time its just annoying, they don't know me and saying my name lots doesn't make me feel like I should buy from them, its just pushy and obnoxious.
That being said, we are currently house hunting, and I kinda expect THAT sales person to at least remember your name....
I always giggle when I hear someone use the term "house hunting". I use it myself, but when I hear someone else use it I get a mental picture of them carrying a rifle, wearing a suit made out of bricks for camouflage and covering themselves with Eau de toilette in the scent of fresh baked cookies. Fair to say I have issues and am unlikely to ever go into real estate!
we may end up to resorting to that.... it's near impossible to find a house that you can afford, actually want and then stop someone else from buying it first.
Hang on, hang on! You are no longer in America and therefore are no longer allowed to shoot someone to stop them buying a house ahead of you! *lol*
I naturally use other people's names in conversation because that's my personality, but using it over and over again in a sales situation is creepy and annoying. Of course, if you were the one saying it, Cure, I would probably buy anything you were offering ... ;D
Well Muse, you get your credit card ready and I'll do a voice-post, just don't spend a lot of time looking over your credit card statements for the next year or so ok?
I would do all sorts of wild and crazy things for a voice post! Remember a long time ago when I used to
beg bug you all the time to make voice posts? What a pest. But you loved it. ;D
And now I do one and you don't even see it, oh the shame and pity that is change ;P.
A voice post?!! You don't say ... ;D I'm so sorry, my friend, I am so behind but I will find it and listen to it ASAP. Gotta go to bed now, but tomorrow, I will reward myself with the sound of my favorite English Australian hot stud!! :D
2013-01-06 02:20 am (UTC)
It's very annoying. I mean, you don't know me at all (well, You do, but in the general 'you' meaning salespeople), but you're trying to act all buddy-buddy? It lessens my desire for whatever it was.
And, what's with the waiting to start posting till I'm not on lj much? ;)
It's all part of my evil plot to try and get you to come back on here more. Now, no, don't panic, I haven't suddenly become an egomaniac who thinks his posts will draw you back, rather it's the Yin and Yang effect, that being I post mindless crap and you post awesome stuff and then all is right in the world of LJ.